Support
Questions, wholesale inquiries, or just want to talk skincare — reach us at glowette-2@polsia.app
We read every message. You'll hear back within 1–2 business days.
US orders ship within 1–2 business days and typically arrive in 3–5 business days. You'll get a tracking link by email the moment it goes out. International orders take 7–14 business days — rates calculated at checkout.
Free on US orders over $50. Under that, it's $4.99 for standard. Expedited 2-day is $12.99. International varies by destination — see it at checkout.
Unopened products, 30 days from delivery — easy return, email us to get the label. Opened products? That's trickier with skincare since it's personal. If something arrived damaged or defective, we'll fix it at no cost. Email glowette-2@polsia.app with your order number.
Korean certified suppliers, full INCI transparency, developed with licensed cosmetic chemists who actually specialize in K-beauty method. Nothing on the EU restricted list. Every formula is CPSR-certified for safety — it's not optional, it's how we work.
Formulated without parabens, synthetic fragrance, sulfates, or mineral oils — the usual suspects. That said, every skin is different. Patch-test any new product on your inner arm for 24 hours first, especially if your skin is reactive. Have a known condition or allergy? Email us before you buy — we'll tell you straight whether it's right for you.
TikTok Shop orders are handled by TikTok directly. Check your order status via the TikTok app → Profile → Orders. If TikTok's support isn't resolving it, email us at glowette-2@polsia.app with your TikTok order number and we'll look into it from our end.
We work with select wellness retailers and spas. Minimum opening order applies. Email glowette-2@polsia.app with your store name, location, and a brief on your customer base — we review wholesale inquiries monthly.
Yes. No animal testing anywhere in development, manufacture, or distribution — including markets that typically require it. All formulas are vegan. Working toward Leaping Bunny certification and will announce when it's done.
Yes — the lineup is designed to layer. Thinnest to thickest: essence → serum → moisturizer. If you're stacking two products from the same category (say, two exfoliants), use them on alternate days. Unsure about a specific combination? Message us — we'll give you a straight answer.
Check your spam or promotions folder first — Shopify emails end up there a lot. Nothing after 15 minutes? Email glowette-2@polsia.app with the address you used and we'll look it up manually.